1. Introduction
Welcome to Guilt Free Goods (“we”, “us”, “our”). These Terms and Conditions govern your use of our website located at guiltfreegoods.com (the “Site”) and the purchase of goods from our store. By accessing and using this Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site.
2. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after such changes will constitute your acceptance of the new Terms and Conditions.
3. Eligibility
You must be at least 18 years of age to make purchases from our store. By placing an order, you warrant that you are at least 18 years old and capable of entering into a legally binding contract.
4. Products and Pricing
All products listed on our Site are second-hand, unless otherwise stated, and are sold “as-is”. We strive to provide accurate descriptions and images of our products, but slight variations in colour, condition, and appearance may occur.
We reserve the right to modify product prices, descriptions, and availability without prior notice. Prices listed on the Site do not include shipping or taxes, which will be added at checkout where applicable.
5. Orders and Payment
By placing an order on our Site, you are making an offer to purchase the products in accordance with these Terms and Conditions. We reserve the right to accept or decline your order at our discretion.
All payments must be made at the time of placing the order. We accept payments via Stripe or Bank Transfer. Payment details are securely processed through trusted third-party payment gateways.
6. Shipping and Delivery
We currently ship only within Australia. Delivery times and costs will vary based on your location and the items purchased. We strive to dispatch orders within 1-2 Business Days after receiving your order. However, delivery times are estimates and may be subject to delays beyond our control.
Please note: Once the order has been dispatched, the shipping and delivery process is handled by third-party courier services. We are not responsible for any delays or issues during transit.
7. Returns and Refunds
Due to the nature of second-hand goods, we do not accept returns or exchanges unless the item is significantly different from its description or faulty. If you receive an item that is faulty or not as described, please contact us within 14 days of receipt at admin@guiltfreegoods.com.
We will review your request and, if approved, offer a refund or replacement where possible. Refunds will be processed using the original payment method.
8. Limitation of Liability
To the fullest extent permitted by law, Guilt Free Goods shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or purchase of products from us. We provide all products “as-is,” and any defects or faults are disclosed to the best of our ability.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our Site, you agree to the collection and use of your information as described in the Privacy Policy.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Queensland.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Guilt Free Goods
Email: samuel.clarke@guiltfreegoods.com
Phone: 0437 383 952
Address: 7 Deramore Street, Wavell Heights