Introduction
Welcome to Guilt Free Goods (“Company”, “we”, “our”, “us”)! We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website guiltfreegoods.com (“Site”) and interact with our services.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of information from you:
Customer Communications: Any information provided when you contact us (e.g., via email or customer support).
Personal Identification Information: Name, email address, phone number, postal address, payment information, and other related information when you make a purchase or interact with our services.
Non-personal Identification Information: Browser type, operating system, and website usage statistics collected through cookies or other tracking technologies.
Transaction Data: Details of purchases and payments.
How We Use Your Information
We use your personal information for the following purposes:
Legal Compliance: To comply with legal obligations, including maintaining proper records for taxation and accounting purposes.
Order Processing: To process and fulfill your orders, including sending order confirmations, updates, and delivery notifications.
Customer Support: To respond to your queries, complaints, and feedback.
Personalization: To tailor our services to your preferences and provide a personalized experience.
Marketing: To send you promotional materials or special offers, but only if you have opted in to receive such communications.
How We Protect Your Information
We take reasonable precautions to protect your personal data from unauthorized access, misuse, loss, or disclosure. We use secure servers, encryption, and access controls to safeguard your information.
However, please note that no transmission of data over the internet is completely secure, and we cannot guarantee absolute security.
Sharing of Information
We do not sell or trade your personal data. However, we may share your information in the following circumstances:
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
Service Providers: We may share your data with third-party service providers (e.g., payment processors, shipping providers) who help us operate our business.
Legal Requirements: If required by law, we may disclose your data to regulatory authorities.
Cookies and Tracking Technologies
Our Site uses cookies to enhance user experience, analyze website performance, and offer personalized content. Cookies are small files that are stored on your browser or device and help us recognize you on subsequent visits.
You can set your browser to refuse cookies or notify you when a cookie is being sent. However, some parts of the Site may not function properly without cookies.
Your Rights
Under Australian privacy law, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Correct any inaccuracies in your personal information.
- Erasure: Request that we delete your personal information, subject to legal or contractual obligations.
- Withdraw Consent: If you have opted into receiving marketing communications, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at samuel.clarke@guiltefreegoods.com.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request the deletion of your data by contacting us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with the “Last Updated” date at the top
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Guilt Free Goods
Email: samuel.clarke@guiltefreegoods.com
Phone: 0437 383 952
Address: 7 Deramore Street, Wavell Heights, QLD, 4012.